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The SonyCenter store

The SonyCenter store

Le Sony Center Luxembourg, n’est pas seulement une boutique Sony en ligne, proposant un large catalogue de produits Sony aux meilleurs prix. En effet, c’est surtout un vrai magasin, avec une équipe de conseillers passionnés et spécialisés qui se tient à votre disposition pour toutes vos questions et remarques.

Plus qu’un magasin, le Sony Center Luxembourg est une boutique où il l’est possible de prendre les produits en main, de les essayer ou d’assister à une démonstration pour mieux les utiliser par après.

Dans un cadre chaleureux et agréable, vous trouverez nos produits Sony répartis sur un vaste espace moderne et très design. Vous trouverez ici également nos Experience Room, les salons dédiés au Home Cinema où vous pourrez tester avant d’acheter.

En effet, rien de mieux pour apprécier pleinement toutes les finesses d’un produit que de passer à la boutique Sony Center et de le voir en grandeur nature. Faites-vous votre propre idée et demandez votre démonstration en magasin !

Contact-us

Pour joindre notre équipe, vous pouvez nous contacter par téléphone au 00352 48 16 60 399 ou via e-mail : info@sonycenter.lu.

Toute demande par mail sera traitée dans les meilleurs délais, qui dépassent rarement les 24 heures.

Pickup Point 

Pour vos achats en ligne, et économiser les frais de port, vous pouvez venir les retirer directement au magasin, muni d’une copie papier de votre commande sur lequel figure le numéro de commande ainsi que de votre carte d’identité.

Opening hours

Le Sony Center Luxembourg est ouvert du lundi au vendredi de 9h00 à 19h00 et le samedi de 10h00 à 18h00 et dispose d’un grand parking gratuit.

Map

Pour venir découvrir les produits Sony, rendez-vous au : 22, rue Christophe Plantin L-2339 Luxembourg Gasperich

Voir sur le plan >>

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Place an order

ORDERING ON SONYCENTER.LU

How to order?

Nous mettons à votre disposition 4 solutions:
-En cliquant sur “Ajouter au panier ” vous ajoutez automatiquement votre produit à votre panier.
-En nous envoyant un mail à info(at)sonycenter.lu comportant la référence du produit et votre adresse de livraison et un numéro de téléphone fixe lié à cette adresse.
-En nous contactant par téléphone au 00352 48 16 60 399
-En nous envoyant par courrier l’imprimé de la page produit et en y indiquant votre mode de payement.

Vous pouvez retirer vos achats dans notre magasin à Gasperich. Dès réception de votre paiement, nous vous ferons parvenir une confirmation de règlement et nous vous informerons que votre commande est disponible pour enlèvement. Veuillez noter que la marchandise ne pourra pas être libérée sans présentation d’une pièce d’identité.

How to make a payment?

Nous vous proposons de régler vos achats via carte de crédit avec débit à l’expédition via notre solution de paiement sécurisé SSL est assuré par Cetrel.
Carte bancaire et virement bancaire    
Notez qu’à aucun moment nous sommes en possession de votre numéro de carte bancaire.

Nous vous proposons également le paiement par virement bancaire
Votre virement est à établir à l’ordre de Electro HAUSER sàrl 22, rue Christophe Plantin L-2339 Luxembourg-Gasperich

Bank : DEXIA Banque Internationale Luxembourg SA
Adress : Route d’Esch L-2963 Luxembourg
Account number (IBAN) : LU36 0020 1004 8310 0000
Swift BILLLULL
Owner : Electro HAUSER sarl

Bien évidemment, vous avez la possibilité de régler votre facture en argent liquide lors de votre passage au magasin.

Charge on shipping

Si vous choisissez de régler votre commande par carte bancaire, celle-ci n’est débitée que lorsque les articles de votre commande sont remis au transporteur.

Ce qui signifie, que si l’envoi d’un colis doit être différé car momentanément indisponible, votre carte bancaire sera débitée qu’au moment du départ du colis.

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Delivery

TNT

Delivery, availability and return

Order shipping

Les commandes sont livrées sous 24h à 48h (sous réserve de disponibilité affichée sur le site et de la réception du paiement) 

Nos partenaires TNT et UPS assurent la livraison de votre commande.

Dès que votre commande est prise en compte par le transporteur, nous vous fournirons un lien qui vous permettra de suivre en ligne la livraison de votre colis.

Les frais d’expédition comprennent l’emballage, la manutention et les frais postaux. Ils peuvent contenir une partie fixe et une partie variable en fonction du prix et du poids de votre commande.

 

Nous vous conseillons de regrouper vos achats en une unique commande. Nous ne pouvons pas grouper deux commandes distinctes et vous devrez vous acquitter des frais de port pour chacune d’entre elles.

 

Votre commande est couverte par une assurance dommage ou vol durant le transport.
En cas de problème, contactez nous par téléphone au 00352 48 10 60 – 314 et nous ferons enlever le colis par transporteur pour ensuite vous expédier à nouveau votre commande.

 

Un soin particulier est apporté aux colis et sont tous recouverts d’un film noir pour plus de discrétion (les téléviseurs ne sont pas filmés pour sensibiliser les livreurs à l’importance de ces derniers).

 

Si vous êtes absent(e) au moment de la livraison, nos transporteurs se présentent jusqu’à trois fois (3 x), ou tente de vous joindre par téléphone pour convenir d’un rendez-vous.

 

Dans le cas où vous n’êtes pas joignable, votre commande retourne à notre dépôt et nous vous contacterons pour convenir d’une nouvelle livraison.

Shipping costs

Les frais de livraison au Luxembourg sont fixés à un tarif unique de 9€ et uniquement valables pour une commande Internet.

Pour toutes vos livraisons au Luxembourg avec un service d’installation contactez notre équipe au 00 352 48 16 60 399.

Product Availability

La disponibilité des produits est affichée sur chaque page produit et vous indique si celui-ci est en stock ou non.

  • Available: le produit est disponible
  • On order: le produit n’est pas disponible mais nous pouvont le commander avec un délai indiqué.
  • Ressuply:le produit n’est pas disponible mais nous attendons sa livraison suivant le délai indiqué.
  • Out of stock:le produit n’est pas disponible et nous ne connaissons pas le délai de réapprovisionnement.
  • Pre order: le produit n’est pas disponible, c’est une nouveauté disponible suivant le délai indiqué

Ces informations de disponibilité sont mise à jour très régulièrement.

Refund

SonyCenter.lu s’engage à rembourser sans frais toutes commandes dont le produit ne serait définitivement plus disponible.
Ce délai de remboursement peut varier d’une à plusieurs semaines.

Product description

Les informations, descriptions, disponibilité et prix des produits sont indicatifs et sont susceptibles d’être modifiées à tout moment et sans annonce préalable.

Countries and islands

We deliver the following destinations:

Allemagne DE
Andorre AD
Autriche AT
Belgique BE
Corse FR
Danemark DK
Eire IE
Espagne ES
Finlande FI
France (hors corse et DOM TOM) FR
Guyane Française GF
Irlande IE
Islande IS
Italie IT
Liechtenstein LI
Luxembourg LU
Martinique MQ
Mayotte YT
Monaco MC
Norvège NO
Nouvelle-Calédonie NC
Pays-bas NL
Portugal PT
Royaume-Uni GB
Saint-Barthélemy BL
Saint-Martin MF
Saint-Pierre-et-Miquelon PM
Suède SE
Suisse CH
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Terms and conditions of use

TERMS OF USE (last update: 16.03.2010)

Welcome to the SONYCENTER.LU Terms and Conditions, which apply to your use of the SONY CENTER LUXEMBOURG WebSite. By accessing this WebSite, you agree to be bound by them.

DEFINITIONS
• “Conditions” means these terms and Conditions.
• “Personal Information” means any personal details provided by you via the WebSite.
• “User(s)” means (a) user(s) of the WebSite either collectively or individually, as the context requires.
• “We/us/our” means Electro Hauser.
• “WebSite” means the WebSite located at http://www.sonycenter.lu or any subsequent URL which may replace it.
• “You/your” means you as a user of the WebSite.

1. ACCESS

We will provide you with access to the WebSite in accordance with these Conditions.

2. YOUR OBLIGATIONS

2.1 You:

2.1.1 Agree not to use the WebSite (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;

2.1.2 Agree not to upload or transmit through the WebSite any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;

2.1.3 Will not upload or transmit through the WebSite any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;

2.1.4 Will not use the WebSite in a way that may cause the WebSite to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the WebSite is in any way impaired;

2.1.5 Will not use the WebSite in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

2.1.6 Agree that in the event that you have any right, claim or action against any Users arising out of that User’s use of the WebSite, then you will pursue such right, claim or action independently of and without recourse to us.

 

3. INDEMNITY

3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the WebSite, or the use by any other person accessing the WebSite using your PC or internet access account.

 

4. OUR RIGHTS

4.1 We reserve the right to:

4.1.1 modify or withdraw, temporarily or permanently, the WebSite (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the WebSite; and/or

4.1.2 change these Conditions from time to time, and your continued use of the WebSite (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the WebSite.

4.2 We will use our reasonable endeavours to maintain the WebSite. The WebSite is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the WebSite or because of a failure, suspension or withdrawal of all or part of the WebSite due to circumstances beyond our control.

5. THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other WebSites or resources. You acknowledge and agree that we are not responsible for the availability of such external Sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such WebSites, including (without limitation) any advertising, products or other materials or services on or available from such WebSites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external Sites or resources.

6. MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the WebSite. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching Conditions to your access and/or removing any materials from the WebSite).

7. YOUR DATA

7.1 We respect your personal information and undertake to comply with applicable Luxembourg Data Protection legislation from time to time in place.

7.2 You should be aware that:

7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the WebSite we shall do so; and

7.3 We reserve the right in our reasonable discretion to disclose details of your use of the WebSite in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the WebSite whether in connection with the matters set out in these Conditions or otherwise.

7.4 Please view our Privacy Policy, which forms part of these Conditions.

8. INTELLECTUAL PROPERTY AND RIGHT TO USE

8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the WebSite shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. 8.2 The WebSite is Copyright, Electro Hauser, 2003. All rights reserved.

9. NOTICES

9.1 You may send us notices under or in connection with these Conditions :

9.1.1 by post to ELECTRO HAUSER SARL | c/o SONYCENTER.LU | 22, rue Christophe Plantin | Zone Industrielle de Gasperich | L-2339 Luxembourg

9.1.2 by email to info@hauser.lu

9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.

 

10. LIMITATION OF LIABILITY

10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY.

10.2 The WebSite is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and Conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the WebSite, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

10.3 Unless specified in separate terms and Conditions related to a particular product or service, we make no warranty that the WebSite will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the WebSite or the server that makes it available or products or services offered on the WebSite whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the WebSite.

10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under Luxembourg law.

10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the WebSite and any information provided to or taken from the WebSite by you.

10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the WebSite through a third party’s hyper-text link.

10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the WebSite or products or services offered on the WebSite whether by us or on our behalf (including free software downloads) for:

10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

10.7.2 any loss of goodwill or reputation; or

10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.

10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

11. SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

12. WAIVER

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

13. SURVIVAL

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

14. ENTIRE AGREEMENT

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions . You confirm that, in agreeing to accept these Conditions , you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

15. LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of Luxembourg whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

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About us

About us

electro HAUSER, Success Story, having found its inception in May 1948: More than 65 years of experience and know-how to customers.

Since 1991, SONY CENTER LUXEMBOURG, Luxembourg’s unique, is under stewardship of our society electro Hauser.

SONY CENTER LUXEMBOURG official partner and authorized SONY.

electro HAUSER is well structured with thirty dedicated professionals and highly skilled customer service nationally and internationally.

Market leader for private individuals and professionals in the fields:
the Audio-Visual Engineering and sale of audiovisual products,of Computing,facilities SAT / TNT.

Especially through its team of highly qualified technicians, SonyCenter is able to provide you with dedicated departments for professionals and an in-house unit of service (After Sales Service) approved SONY and laba “ASD – Authorized Service Dealer.”

Our multilingual staff are available to answer any of your questions.
Well established in the Greater Region, electro Hauser, with the SONY CENTER LUXEMBOURG, is unique.

He is the only one to offer such a wide range of products and services and provide additional human resources, material and financial resources to meet the expectations of an increasingly demanding … demanding and rightly so!
All our products are 100% naturally conform to European regulations. They all carry the CE mark and are covered by the European legal guarantee of 24 months, to see beyond! (Directive 1999/44/EC).

Our professional products are the ones SONY, guaranteed between 2 and 3 years at the SONY Premium / Silver Support.

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Withdrawal right

Withdrawal Right (within electronic commerce)

1. Under the provisions of the Act of 14 August 2000 on electronic commerce, the customer, for any contract concluded by electronic means, a period of fourteen working days to withdraw from the contract without giving reasons and without penalty. These periods shall run from the date of conclusion of the contract for services and from the day of receipt of goods for goods. In exercising the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers, which refers to any delivery ELECTRO HAUSER he received as soon as possible and at the latest within 30 days.

2. In the case of exercising the right of withdrawal, ELECTRO HAUSER make every effort to reimburse the consumer within 30 days. This period starts from the day ELECTRO HAUSER received the returned product concerned in due form.ELECTRO HAUSER review within two weeks of receipt of the products status back.If the customer exercises his right of withdrawal, all services should be returned and, if applicable, all pleasures are to be compensated.

3. In both scenarios (exchange and withdrawal), the consumer is invited to join the original invoice with the returned goods. For purposes of internal organization, the goods must always be returned to the return address below:Contact: Logistics Centre Electro HauserTel: +352 48 16 60-309Mail: logistique@hauser.lu
Return Address: Electro Hauser sàrlLogistics Centre Electro HauserA DOCK22, rue Christophe PlantinIndustrial Zone GasperichL-2339 LUXEMBOURG-GASPERICH

4. The right of withdrawal is excluded for legal products or services:- The PRODUCTS made according to the consumer’s specifications or clearly personalized;- The PRODUCT may not be returned or are liable to deteriorate.- The audio or video recordings or computer software, in particular CDs and DVDs when they are unsealed, that is to say when the blister has been opened or torn. ;

5. The return shipping costs are the responsibility of the customer.6. We invite you to over-wrap packaging products and we recommend that you purchase insurance transport.

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Legal notice

Legal notice

Nom et forme juridique SONY CENTER

 ELECTRO HAUSER SARL

Adresse postale du siège : 22, rue Christophe Plantin, Zone Industrielle de Gasperich à L-2339 Luxembourg
Numéro et ville du RCS : B21178 Luxembourg
Autorisation d’établissement  62510/F
TVA intracommunautaire : LU12502569
Numéro de téléphone : 00352 48 16 60 399
Adresse courriel : info@sonycenter.lu
Responsable de la publication : Badaoui Karim
hébergeur : Visual Online